Change & cancel tickets
You can change date of travel free of charge maximum 12 hours before journey - it's free of charge.
Basic fare tickets might be canceled maximum 12 hours before departure.
If you wish to cancel your ticket, please send us an e-mail with the cancellation request including number of the ticket to: firstname.lastname@example.org. If you are a registered user, you can cancel your ticket without writing e-mail - just use the option My account after logging into your user account in the booking system. Cancellation fee is in both cases 10%. Cancellation of promo price tickets might be subject of promo conditions. The money will be refunded to you using the same payment method that you used for paying the ticket. It usually takes not more then 14 days.
If you wish to change your ticket, please call us or write us an e-mail with the change request including your ticket number to: email@example.com.